If you’re not satisfied with the quality of the products you've received get in touch within 14 days of receiving the item and we’ll do everything we can to investigate and find a solution. 

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Please provide the following information to blackturtle_original@outlook.com

• A description of the problem and details about how the order was packaged.

• Pictures of the damaged order item(s) and its packaging (outside of the packaging and its inserts).

• Please add a subject title to your email. (eg Return) 

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The pictures are very important for our team for internal reporting. We will also ask you 'Is the package also damaged?' along with requesting photo evidence, as when an order arrives damaged, we trigger an internal investigation with our print and logistics partners to ensure that this doesn't occur again and that any improvements are applied as soon as possible. We highly appreciate your input in answering all the questions and providing us with all the valuable pictures. 

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Orders can only be returned if purchased online directly from www.BlackTurtleOriginal.com and must be delivered.

 

If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to you as quickly as possible.

We'd much rather fix any problems and send a replacement order to make sure you are happy with your order. 

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